Privacy Policy

Last updated: January 1, 2025

We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.

1. Information We Collect

Identity Data — Full name, date of birth, government-issued ID documents.
Contact Data — Email address, phone number, mailing address.
Financial Data — Bank account details, transaction history, balance information.
Technical Data — IP address, browser type, device identifiers, login timestamps.
KYC Data — Identity verification documents required by law.

2. How We Use Your Information

To create and manage your account.
To process transactions and send notifications.
To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
To detect, prevent, and investigate fraud or security incidents.
To improve our services and personalise your experience.
To communicate important updates, promotions, and service changes.

3. Data Sharing

We do not sell your personal information. We may share data with:

Payment processors and banking partners to facilitate transactions.
Regulatory authorities when required by law.
Service providers who assist in operating our platform (under strict data protection agreements).

4. Data Security

We implement AES-256 encryption, TLS 1.3 for all data in transit, and strict access controls to protect your information. However, no system is 100% secure, and we encourage you to use a strong, unique password and enable two-factor authentication.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, please contact our support team.

6. Cookies

We use essential and analytical cookies to operate and improve our platform. You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a prominent notice on our platform.

8. Contact

For privacy-related enquiries, please open a support ticket from your dashboard.